Lindung, available at https://www.lindung.com.my. In these Terms, “Lindung”, “we”, “us” and “our” refer to that operator. “You” means a visitor, contributor or person acting for an organisation. The “Service” includes the directory, profiles, evidence indicators, search tools, contributor accounts and suggestion facilities that we make available.

These Terms govern your use of the Service. If you create an account or submit content, we ask you to agree to the version of the Terms presented at that time. If you do not agree, do not create an account, submit content or use features offered subject to these Terms.

Lindung is an independent information resource. It is not an animal shelter, veterinary practice, emergency response service, regulator, official registry, accreditation body, financial adviser or intermediary for donations and adoptions.

We use “NGO” as an accessible directory label. A listing may concern a registered organisation, an informal community group, an independent rescue initiative or a programme operated by another entity. Inclusion does not establish that an entity has a particular legal, charity, tax-exempt or licensing status. The directory is not exhaustive, and omission is not a judgment about an organisation.

Directory information may come from an organisation’s public website, public social-media page, published reports, government or third-party directories, news coverage, public suggestions and information entered or summarised manually by our team. A source may be incomplete, inaccessible, outdated, incorrectly attributed or itself inaccurate. Manually entered and contributed information can also contain mistakes.

Information is collected and compiled, not independently verified. Unless a specific, dated statement expressly explains otherwise, we have not confirmed information directly with the organisation, tested its contact channels, inspected its premises, validated its current registry or licensing status, audited its accounts or assessed its treatment of animals. Editorial review or comparison with a source does not amount to those checks.

Names, services, contact details, leadership, capacity, opening hours, intake arrangements, registration statements and operating status can change without notice. A source date or collection date describes a particular snapshot; it is not a guarantee that the information remains current. We do not promise real-time updates or a fixed re-checking interval.

“Publicly available” describes how material was found. It does not mean the material is free of copyright, privacy, confidentiality or other legal restrictions. These Terms do not grant us or you rights that a source owner or individual has not lawfully granted.

Where displayed, a public-evidence rating reflects the evidence documented in the particular review, using the methodology linked from the profile and the About Page. It is not a public popularity score, an inspection result or a guarantee about an organisation.

The initial directory method uses one baseline point plus up to four evidence points: identity/governance; contact information and a usable service area; a concrete welfare process; and dated, substantive reporting. The baseline is not itself a verification finding. A criterion recorded as 0 means the relevant evidence was not established in that review, not that the organisation performs poorly. An incomplete assessment should be identified as unavailable rather than represented as a completed score. The relevant review date and reporting period must be read with the score.

Ratings and editorial descriptions involve judgment and may change when sources or the methodology change. They do not establish care quality, honesty, effectiveness, financial health, current legal compliance or the safety of making a donation. A high score is not an endorsement, and a low or missing score is not an allegation of misconduct. You may request a correction or review with relevant supporting information.

Browsing the public directory does not require a contributor account. Contributor accounts are available to people aged 18 or above who can enter into these Terms. If you act for an organisation, you must have authority for the statements and permissions you give on its behalf. Having an account does not establish ownership of a listing or a right to control all editorial information about an organisation.

Provide accurate registration information, protect your sign-in credentials, and tell us promptly if you suspect unauthorised access. Do not share another person’s credentials, impersonate an organisation or misrepresent your role. You are responsible for the activity you authorise through your account; this does not make you responsible for a security failure attributable to us.

We may restrict or suspend an account where reasonably needed to address abuse, security risks, unlawful activity or material breach of these Terms. Where appropriate, we will explain the reason and provide a contact route to ask for review. Urgent protective action may be taken first.

You may suggest a listing or change without claiming to own or represent the organisation. Tell us which statements are facts, estimates, historical information or your own observations. Submit information that is accurate to the best of your knowledge, identify uncertainty, and provide a public source when the relevant form requires one.

Only provide content that you have the right to share for the stated purpose. Obtain any permission legally required to share another person’s personal data or protected material. Public access to a source does not, by itself, establish that permission. Do not submit passwords, identity documents, bank or card details, private messages, confidential records, children’s personal data, unnecessary home addresses or sensitive allegations about identifiable people through an ordinary listing form.

Do not submit harassment, malicious impersonation, discriminatory abuse, fabricated evidence, defamatory statements or content that infringes another person’s rights. A person raising a genuine privacy concern does not need to publish sensitive evidence or supply a public source link to have the concern considered.

You retain any rights you hold in your original contribution. To the extent you can lawfully grant them, you give Lindung a non-exclusive, worldwide, royalty-free permission to receive, store, assess, reproduce, edit, summarise, translate and display the contribution, and allow service providers to process it for us, only as reasonably needed to operate, maintain and improve the directory and manage related enquiries or disputes.

Submissions are proposals, not immediate changes to the public directory. We may seek clarification, compare sources, correct formatting, decline unsupported material, temporarily hide disputed fields, remove a listing or change a score where justified. Review does not create a guarantee of verification or a promise to publish a submission.

We do not promise a particular editorial outcome, response time or position in search results. Statutory obligations and deadlines still apply where relevant. Any paid advertising, if introduced, must be distinguished from editorial content and must not purchase a higher public-evidence score.

Use **Suggest an edit** for ordinary factual corrections. For a privacy concern, a request to restrict or remove personal information, a copyright/trademark complaint, disputed attribution or potentially harmful content, use [form url] or email [email address]. You do not need an account to raise a complaint or exercise a legal right.

Please identify the affected page and field, explain your concern and preferred outcome, and provide a way for us to reply. Where useful, include a relevant source or evidence of authority. Share only what is needed. Do not send a full identity document or sensitive unredacted material unless we explain why it is necessary and provide a suitable channel.

We will assess the substance of the concern and the applicable rights, not reject it merely because information was publicly accessible elsewhere. Depending on the circumstances, we may correct, qualify, redact, restrict or remove information, request proportionate clarification, or explain why some information remains. Credible risks involving a private residential address, child, personal contact channel or immediate safety concern may justify temporary restriction while we assess the issue.

We may need to distinguish similarly named people, confirm a requestor’s authority or protect other people’s information. If we refuse all or part of a request, we will explain our position where lawful and appropriate. Nothing in this process prevents contacting a regulator, obtaining advice, bringing a lawful claim or seeking urgent relief.

Use Lindung as a starting point for your own enquiries. Before travelling, visiting, surrendering an animal, adopting, volunteering, sharing personal information or sending money through an external channel, confirm the relevant details directly with the organisation and make your own assessment of its suitability.

Do not rely on a profile as veterinary, legal, financial or emergency advice. For an urgent animal welfare matter, use an appropriate professional or official reporting channel. A message to Lindung is not an emergency report and does not guarantee that someone will respond immediately.

An organisation’s name or reference to its public activities is used to identify the subject of a listing. It does not mean that the organisation has authorised, claimed, endorsed or partnered with Lindung. A person describing themselves as a representative has not necessarily had that status independently established.

Generic animal illustrations and illustrative profile images are visual aids. Unless explicitly identified otherwise, they are not photographs of an organisation’s animals or premises and are not its official logo. Third-party names, logos and other protected material remain subject to their owners’ rights.

Do not use the Service to spam listed contacts, harass individuals, expose private information, mislead donors, fabricate affiliations, manipulate evidence indicators or facilitate unlawful conduct. Do not bypass access controls, probe for private data, introduce malicious code, impair the Service or collect personal information for unsolicited marketing.

Reasonable linking, ordinary browsing and reuse permitted by applicable law remain possible. Attribution does not, on its own, authorise wholesale copying of protected material. Contact us before seeking licensed bulk access to Lindung’s protected content or database presentation. These Terms do not claim ownership of all underlying facts or eliminate rights that the law gives you.

Lindung’s original written expression, original site design and other material in which the operator holds rights are protected to the extent recognised by law. Third-party material is subject to its own ownership and licensing position. We do not warrant ownership of every factual element or exclusive rights in every illustration.

You may use the Service for its intended information purposes. Further use of protected material requires the relevant permission unless a legal exception applies. Do not remove a source attribution in a way that misleads others about where information came from.

Links may take you to an NGO, social platform, messaging application, map, advertiser or another independent provider. Those parties set their own terms and privacy practices. A link is not a representation that its destination is safe, current, affiliated with us or suitable for your purpose.

We do not control an external provider’s services, policies, acceptance of animals, use of funds or dealings with you. Any agreement you make directly with another party is between you and that party. This does not exclude responsibility that the law places on Lindung for its own actions.

Lindung does not accept or process user payments or donations, collect money for listed organisations, provide escrow or issue donation receipts. A link to an organisation’s external donation page does not make Lindung the payment processor or fundraiser. Do not send money, card data or banking credentials to a contributor claiming to collect it on Lindung’s behalf.

Subject to rights and obligations that cannot lawfully be excluded, the Service and collected information are supplied as available, with the limitations described in these Terms. We do not promise uninterrupted access, error-free operation, complete coverage, current source material or suitability for a particular decision. Technical incidents, third-party changes and circumstances outside our reasonable control can affect access.

An informal response or editorial review does not create an additional guarantee. These provisions do not authorise careless or unlawful handling of personal data, knowing publication of false statements, or disregard of a valid legal notice.

To the extent permitted by applicable law, Lindung is not liable for indirect or consequential losses, lost opportunities, or losses arising solely from an independent third party’s conduct, or from reliance on directory information without the independent checks reasonably appropriate to the decision. Liability, causation and the nature of any recoverable loss remain subject to applicable law and the facts.

No provision excludes or limits liability for fraud, deliberate unlawful conduct, or any other liability that cannot legally be excluded or limited. Your statutory consumer and personal-data rights, rights to raise complaints, and remedies available under mandatory law remain unaffected. We do not impose a blanket waiver of all claims or a contractual deadline that overrides mandatory legal rights.

You remain responsible under applicable law for loss caused by your own unlawful conduct or knowing infringement of another person’s rights. An ordinary good-faith suggestion does not require you to reimburse every complaint or cost associated with the Service.

Contact Lindung if you want to resolve a concern with us. We encourage reasonable, good-faith communication but do not make it a condition of urgent relief, a regulator complaint or a right that cannot lawfully be restricted.

These Terms are governed by Malaysian law. Subject to any mandatory rights or jurisdiction rules, the courts of Malaysia have non-exclusive jurisdiction. If the law gives you a right to use another court, tribunal or regulator, these Terms do not take it away.